LuxeScribe Group Master Policy

This Master Service Policy governs all services offered by LuxeScribe Group LLC ("we," "our," or "us"), including General Mobile Notary, Loan Signing, Remote Online Notarization, Document Authentication and Apostille, Property Field Inspection, Wedding Officiant, and Travel Planning and Consultation. By booking any service, you confirm that you have read, understood, and agreed to this Master Service Policy, the applicable individual service policy, our Terms and Conditions, Refund Policy, Privacy Policy, and Accessibility Policy.

 

ABOUT LUXESCRIBE GROUP LLC

 

LuxeScribe Group LLC is a professional services company headquartered in Jacksonville, Florida. We provide mobile notary, loan signing, remote online notarization, document authentication and apostille, property field inspection, wedding officiant, and travel planning and consultation services. Travel planning and consultation services are facilitated through Outside Agents, a licensed host travel agency.

LuxeScribe Group LLC operates as a multi-service professional services business committed to delivering accurate, timely, and client-centered services to individuals, families, businesses, lenders, title companies, and other professional clients throughout Jacksonville, the greater Northeast Florida region, and beyond.

 

POLICY FRAMEWORK

 

LuxeScribe Group LLC operates under a layered policy framework designed to provide clients with clear, comprehensive, and service-specific guidance. The framework consists of the following documents, all of which are incorporated by reference and apply to your use of our services:

• Master Service Policy — This document. Governs all services broadly and establishes universal terms applicable across every service line.

• Individual Service Policies — Each service offered by LuxeScribe Group LLC is governed by its own dedicated service policy that provides service-specific operational terms, requirements, and conditions. In the event of a conflict between an individual service policy and this Master Service Policy, the individual service policy shall control with respect to that specific service.

• Terms and Conditions — Governs the legal relationship between you and LuxeScribe Group LLC, including your rights, obligations, liability limitations, indemnification, dispute resolution, and intellectual property.

• Refund Policy — Governs all cancellation, rescheduling, and refund terms across all services, including service-specific refund provisions.

• Privacy Policy — Governs the collection, use, storage, and protection of your personal information.

• Accessibility Policy — Governs our commitment to accessible services, website accessibility, accommodation requests, and non-discrimination.

 

All policies are available on our website and are incorporated into your service agreement upon booking. Booking any service constitutes your full acceptance of all applicable policies.

 

CLIENT REPRESENTATION & ELIGIBILITY

 

By booking any service with LuxeScribe Group LLC, you represent and warrant that:

• You are at least 18 years of age and legally capable of entering into a binding agreement

• You are who you claim to be, and all identification presented is valid, current, and belongs to you

• All information, documents, and representations you provide are truthful, accurate, and complete

• You have the legal authority to authorize the services requested, including on behalf of any other parties involved

• You are not attempting to use our services for any unlawful, fraudulent, or deceptive purpose

 

Misrepresentation of identity, document legitimacy, or any material fact is grounds for immediate termination of services without refund and may be reported to applicable authorities where required by law.

 

SCOPE OF SERVICES

 

LuxeScribe Group LLC provides notarial, administrative, professional inspection, officiant, and travel advisory services only. We are not a law firm and do not provide legal, financial, immigration, medical, or investment advice. Nothing communicated by LuxeScribe Group LLC — verbally, in writing, or through any digital medium — constitutes legal counsel, legal representation, or professional advice in any regulated field other than those in which we are specifically licensed or authorized to operate.

 

Clients requiring legal, financial, immigration, or other professional advice are strongly encouraged to consult an appropriately licensed professional. LuxeScribe Group LLC assumes no responsibility for decisions made by clients based on information shared during consultations, appointments, or correspondence.

 

The scope of each individual service is defined in the applicable individual service policy. Services not expressly included in an individual service policy are not covered under that service and may require a separate booking or arrangement.

 

BOOKINGS & APPOINTMENTS

 

All appointments must be scheduled in advance through our designated booking system unless otherwise arranged in writing. Walk-in appointments are not available. Booking an appointment constitutes your agreement to this Master Service Policy, the applicable individual service policy, and all other policies referenced in Section 2.

 

Appointment Confirmations: Upon booking, you will receive a confirmation containing your appointment details. It is your responsibility to review this confirmation for accuracy and notify us of any errors promptly. LuxeScribe Group LLC is not responsible for errors that are not reported prior to the appointment.

 

Preparation: Clients are responsible for arriving at or joining their appointment fully prepared, including having all required identification, documents, and any materials specified in the applicable individual service policy. Failure to arrive prepared may result in appointment termination with all applicable fees remaining due.

 

Please review the individual service policy for your booked service prior to your appointment.

 

Scheduling Accuracy: It is the client's responsibility to select the correct service and applicable add-ons at the time of booking. LuxeScribe Group LLC is not liable for

delays, incomplete services, or additional fees resulting from incorrect service or add-on selection.

 

Same-Day Bookings: Appointments booked on the same day as the requested service time are immediately subject to the within-4-hour cancellation policy outlined in our Refund Policy from the moment of booking.

 

FEES & PAYMENT

 

Service fees are disclosed prior to booking confirmation. All fees are due at the time of booking unless otherwise agreed in writing by an authorized representative of LuxeScribe Group LLC. Additional fees for add-on services selected at booking are disclosed prior to confirmation.

 

Government Fees & Third-Party Costs: Government filing fees, supplier fees, platform fees, and other third-party costs associated with the delivery of our services are separate from LuxeScribe Group LLC's service fees and are the sole responsibility of the client. These fees are not included in our service pricing unless explicitly stated in writing.

 

Returned Payments: Returned or failed payments are subject to a $35 processing fee, payable immediately upon notification. LuxeScribe Group LLC reserves the right to suspend or refuse future bookings until all outstanding balances, including returned payment fees, have been resolved.

 

Payment Processing: Payments are processed directly by LuxeScribe Group LLC or through approved third-party payment processors. We do not store full payment card or banking information on our internal systems. All payment processing is subject to the terms of the applicable payment processor.

 

Pricing Changes: Service fees and add-on pricing are subject to change. Pricing in effect at the time of booking applies to your scheduled appointment. Pricing updates will not affect confirmed bookings.

 

PROFESSIONAL STANDARDS & ETHICAL OBLIGATIONS

 

LuxeScribe Group LLC is committed to maintaining the highest standards of professional conduct in every service we provide. All services are performed in compliance with applicable Florida statutes, federal law, and industry ethical standards.

 

Our professionals will not:

• Backdate any document or record

• Perform any notarial act for a signer who appears unwilling, coerced, or mentally incapacitated

• Provide legal advice, draft documents, or act outside the authorized scope of their professional designation

• Participate in any transaction they know or reasonably believe to be fraudulent, deceptive, or unlawful

• Engage in any act that violates Florida notary law, federal regulations, or applicable professional ethical standards

 

Violations of these standards reported by clients will be investigated promptly. Suspected fraud or unlawful activity observed during the course of providing services may be reported to appropriate authorities as required or permitted by law.

 

RIGHT TO REFUSE SERVICE

 

LuxeScribe Group LLC reserves the right to refuse, suspend, or terminate any service at any time, with or without prior notice, under the following circumstances:

• A client is disruptive, threatening, abusive, or engaging in inappropriate behavior

• A client misrepresents their identity, the nature of any documents, or any other material fact

• Completing the service would require violating Florida law, federal law, or professional ethical standards

• Identity cannot be verified as required by law or our service policies

• A signer appears coerced, impaired, or unaware of the nature or consequences of the documents being signed

• The request involves backdating, falsification, or any other unlawful act

• The client fails to meet the preparation requirements outlined in the applicable individual service policy

• Any other circumstance that, in our professional judgment, makes it inappropriate or unlawful to proceed

 

In cases where service is refused prior to commencement, fees may be refunded at our discretion as outlined in our Refund Policy. Once service has begun, applicable fees remain due.

 

CANCELLATIONS, RESCHEDULING & REFUNDS

 

Cancellation, rescheduling, and refund terms are governed by our Refund Policy and the applicable individual service policy. Please review both documents carefully before booking. General cancellation terms are as follows:

• 4 or more hours before the scheduled appointment: Full refund. No cancellation fee.

• Within 4 hours of the scheduled appointment: 50% of the total service fee is non-refundable.

• Within 1 hour of the scheduled appointment or no-show: 100% of the total service fee is non-refundable.

 

Service-specific cancellation terms, including terms for document authentication, travel planning, and wedding officiant services, are outlined in our Refund Policy and individual service policies and may modify the general terms above.

 

LUXESCRIBE GROUP LLC-CAUSED CANCELLATIONS

 

If LuxeScribe Group LLC cancels or is unable to fulfill a scheduled appointment due to circumstances on our end, a full refund of all fees paid will be issued within 5 business days. Where applicable, we will make reasonable efforts to assist clients in rescheduling or locating an alternative provider. This does not apply to cancellations or disruptions caused by third-party suppliers, platforms, or circumstances beyond our control, which are addressed in our Terms and Conditions and individual service policies.

 

FORCE MAJEURE

 

LuxeScribe Group LLC shall not be liable for any failure or delay in performing services resulting from circumstances beyond our reasonable control, including but not limited to natural disasters, severe weather events, government orders or restrictions, public health emergencies, technology or platform outages, power failures, or any other force majeure event. In such cases, affected appointments will be rescheduled or refunded at our discretion. For further detail, please refer to our Terms and Conditions.

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LIMITATION OF LIABILITY & INDEMNIFICATION

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LuxeScribe Group LLC's total liability for any claim arising from or related to our services shall not exceed the total amount paid by the client for the specific service giving rise to the claim. We are not liable for indirect, incidental, consequential, or punitive damages of any kind.

Clients agree to indemnify and hold harmless LuxeScribe Group LLC, its owners, employees, and agents from any claims, losses, or damages arising from client misrepresentation, fraud, non-compliance, or violation of these policies.

For complete limitation of liability and indemnification terms, please refer to our Terms and Conditions.

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DATA PRIVACY & SECURITY

 

The collection, use, storage, and protection of your personal information is governed exclusively by our Privacy Policy. By booking any service, you consent to the collection and use of your personal information as described in our Privacy Policy. In the event of a data breach affecting your personal information, you will be notified promptly in accordance with applicable law.

 

ACCESSIBILITY

 

LuxeScribe Group LLC is committed to providing accessible services to all individuals, including those with disabilities. Accommodation requests, website accessibility standards, and our non-discrimination commitment are addressed in full in our Accessibility Policy. If you require an accommodation to access or participate in any of our services, please contact us prior to your appointment.

 

DISPUTE RESOLUTION

 

In the event of a dispute, clients agree to first contact LuxeScribe Group LLC directly to attempt informal resolution before pursuing any formal legal proceedings. If informal resolution is unsuccessful within 30 days, the parties agree to pursue mediation in Jacksonville, Florida prior to litigation. All disputes are governed by the laws of the State of Florida and shall be subject to the exclusive jurisdiction of the courts of Duval County, Florida. For complete dispute resolution terms, please refer to our Terms and Conditions.

 

SEVERABILITY

 

If any provision of this Master Service Policy is found to be invalid, illegal, or unenforceable under applicable law, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it enforceable while preserving the original intent of the parties.

 

ENTIRE AGREEMENT

 

This Master Service Policy, together with the applicable individual service policy, Terms and Conditions, Refund Policy, Privacy Policy, and Accessibility Policy, constitutes the entire agreement between you and LuxeScribe Group LLC with respect to your use of our services. These documents supersede all prior agreements, representations, understandings, and communications between the parties regarding the subject matter herein.

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POLICY UPDATES

 

LuxeScribe Group LLC reserves the right to update or modify this Master Service Policy at any time. Updates will be posted on our website with a revised effective date. Policies in effect at the time of booking apply to your scheduled appointment. Your continued use of our services following any update constitutes your acceptance of the revised policy. We encourage you to review all policies periodically.

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CONTACT US

 

For questions about this Master Service Policy or any of our other policies, please contact us:

LuxeScribe Group LLC Jacksonville, Florida Email: [INSERT EMAIL ADDRESS] Website: [INSERT WEBSITE URL]

We will respond to all inquiries within 5 business days.

This Master Service Policy is governed by the laws of the State of Florida. All disputes shall be subject to the exclusive jurisdiction of the courts of Duval County, Florida.