Privacy Policy

INFORMATION WE COLLECT

 

We collect information you provide directly to us, as well as information generated through your use of our services.

 

Personal Information You Provide:

• Full name and contact information (email, phone number, address)

• Government-issued identification (for notarial services, as required by Florida law)

• Date of birth and signature (where required for notarial or identity verification purposes)

• Payment information (processed securely through third-party payment processors)

• Travel preferences, passport details, and trip information (for travel planning services)

• Property information (for field inspection services)

• Wedding and ceremony details (for officiant services)

• Any additional information you voluntarily provide through consultations, intake forms, or correspondence

 

Information Collected Automatically:

• Website usage data (pages visited, time on site, browser type, device information)

• IP address and general location data

• Cookies and similar tracking technologies (see Section 7)

 

Information From Third Parties:

• Booking and scheduling platform data

• Payment processor transaction records

• Travel supplier and host agency data (Outside Agents) for travel planning services

• Remote online notarization platform data (credential analysis and KBA verification results)

 

HOW WE USE YOUR INFORMATION

 

We use the information we collect to:

• Schedule, confirm, and fulfill your service appointments

• Verify your identity as required by Florida notary law

• Process payments for services rendered

• Communicate with you regarding your appointments, inquiries, or service updates

• Prepare and deliver custom travel itineraries and booking coordination

• Complete and submit notarial journal entries as required by Florida law

• Retain session recordings from Remote Online Notarization (RON) appointments as required by law

• Comply with applicable legal obligations and respond to lawful government requests

• Improve our services, website, and client experience

• Send appointment reminders, follow-up communications, and service-related updates

• Respond to your questions, complaints, or feedback

 

HOW WE SHARE YOUR INFORMATION

 

LuxeScribe Group LLC does not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

Service Providers: Third-party platforms used to deliver our services, including booking and scheduling systems, payment processors, RON platforms, and our host travel agency (Outside Agents). These providers are contractually required to protect your information and use it only to perform services on our behalf.

 

Legal Requirements: When required by law, court order, subpoena, or government authority, or when necessary to protect the rights, property, or safety of LuxeScribe Group LLC, our clients, or others.

 

Business Transfers: In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction. You will be notified of any such change.

 

With Your Consent: In any other circumstance, only with your explicit prior consent.

 

DATA RETENTION

 

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and resolve disputes.

 

Specific retention periods include:

• Notarial journal entries: Retained for a minimum of 10 years as required by Florida law.

• RON session recordings: Retained for a minimum of 10 years as required by Florida Statutes §117.265.

• Client records and correspondence: Retained for a minimum of 5 years following the last service date.

• Payment records: Retained as required by applicable tax and financial regulations.

• Travel planning records: Retained for a minimum of 3 years following completion of services.

 

DATA SECURITY

 

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Secure, encrypted storage of client records

• Use of state-approved, secure audio-visual platforms for RON sessions

• Third-party payment processors that meet industry-standard security requirements (PCI-DSS compliant)

• Restricted internal access to personal information on a need-to-know basis

• Regular review and updating of our security practices

 

In the event of a data breach affecting your personal information, we will notify you promptly in accordance with applicable law.

 

PAYMENT INFORMATION

 

Payments made through LuxeScribe Group LLC are processed through secure third-party payment processors. We do not store your full credit card or banking information on our systems. All payment data is handled in accordance with the security standards of our payment processors. For payments collected directly, we maintain only the records necessary for accounting and legal compliance purposes.

 

COOKIES & TRACKING TECHNOLOGIES

 

Our website may use cookies and similar technologies to improve your browsing experience and analyze site traffic. Cookies are small data files stored on your device. You may control cookie settings through your browser preferences. Disabling cookies may affect the functionality of certain features on our website. We do not use cookies to collect sensitive personal information.

 

YOUR RIGHTS & CHOICES

 

You have the following rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you.

• Correction: You may request that we correct inaccurate or incomplete information.

• Deletion: You may request deletion of your personal information, subject to legal retention requirements. Note that notarial records cannot be deleted prior to the expiration of legally required retention periods.

• Opt-Out of Communications: You may opt out of non-essential communications at any time by contacting us directly or using the unsubscribe option in any email we send.

• Data Portability: You may request that we provide your data in a commonly used, machine-readable format where technically feasible.

 

To exercise any of these rights, please contact us using the information in Section 11. We will respond to all requests within a reasonable timeframe.

 

CHILDREN'S PRIVACY

 

Our services are intended for individuals 18 years of age or older. We do not knowingly collect personal information from children under the age of 18. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete the information.

 

THIRD-PARTY LINKS & SERVICES

 

Our website or booking system may contain links to third-party websites or services, including our host travel agency (Outside Agents) and booking platforms. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access through our platform.

 

CONTACT US

 

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

LuxeScribe Group LLC Jacksonville, Florida Email: info@luxescribegroup.com Website: www.luxescribegroup.com

We will respond to all inquiries within 5 business days.

 

CHANGES TO THIS PRIVACY POLICY

 

We reserve the right to update this Privacy Policy at any time. Changes will be posted on our website with an updated effective date. Your continued use of our services after any changes constitutes your acceptance of the updated policy. We encourage you to review this policy periodically.

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This Privacy Policy is governed by the laws of the State of Florida. All disputes arising from this policy shall be subject to the jurisdiction of the courts of the State of Florida.