top of page

Refund Policy

LUXESCRIBE GROUP LLC REFUND POLICY

Effective Date: April 10, 2026 | Last Updated: April 10, 2026

This Refund Policy applies to all services offered by LuxeScribe Group LLC ("we," "our," or "us"). By booking any service, you agree to the terms outlined in this policy. This policy supplements our Terms and Conditions and individual service policies, which also apply in full.

 

GENERAL POLICY

 

All fees paid to LuxeScribe Group LLC are earned upon service commencement. Refunds are not issued for completed services, services terminated due to client error or non-compliance, or circumstances arising from the client's failure to prepare, appear, or cooperate.

 

LuxeScribe Group LLC is committed to delivering professional, high-quality services. In the rare event that a service failure is attributable to LuxeScribe Group LLC, we will make it right — as outlined in Section 8 of this policy.

 

CANCELLATION & REFUND SCHEDULE

 

The following cancellation and refund schedule applies to all services unless otherwise specified in an individual service policy:

  • 4 or more hours before the scheduled appointment: Full refund issued. No cancellation fee.

  • Within 4 hours of the scheduled appointment: 50% of the total service fee is non-refundable.

  • Within 1 hour of the scheduled appointment: 100% of the total service fee is non-refundable.

  • No-show (client fails to appear): 100% of the total service fee is non-refundable.

  • Same-day bookings: Are immediately subject to the within-4-hour cancellation policy from the moment of booking.

 

NON-REFUNDABLE CIRCUMSTANCES

 

Refunds will not be issued in the following circumstances, regardless of cancellation timing:

  • The service has been completed in full

  • The appointment was terminated due to the client's failure to present valid identification

  • The appointment was terminated due to incomplete, incorrect, or ineligible documents

  • The client refused to sign or cooperate during the appointment

  • The client failed to appear (no-show)

  • The client provided false or misleading information at the time of booking or during the appointment

  • The notarized, authenticated, or inspected document was subsequently rejected by a third party due to client error

  • The client selected an incorrect service type or add-on at the time of booking

  • Government or third-party filing fees have already been submitted on the client's behalf

 

ADD-ON SERVICES

 

Fees paid for add-on services are refundable only if the cancellation meets the general cancellation schedule in Section 2 above. Add-on fees are non-refundable once the add-on service has been commenced or fulfilled, including but not limited to rush scheduling fees, after-hours fees, and document printing fees.

 

NOTARIAL SERVICES

 

For General Mobile Notary, Loan Signing, and Remote Online Notarization appointments, the following additional terms apply:

  • If the appointment cannot be completed due to client-side issues — including failed identity verification, missing identification, incomplete documents, lender or title changes, or refusal to sign — the appointment is considered fulfilled and all fees remain due.

  • Platform and scheduling costs are incurred at the time of booking and are non-refundable.

  • RON platform session fees are non-refundable once a session has been initiated, regardless of completion status.

 

DOCUMENT AUTHENTICATION & APOSTILLE

​

  • Cancellations requested prior to document submission to any government agency will be refunded in accordance with the general cancellation schedule in Section 2, minus any administrative costs already incurred.

  • Once documents have been submitted to the Florida Secretary of State, the U.S. Department of State, or any other government agency, all fees are non-refundable regardless of cancellation timing.

  • Government filing fees paid on behalf of the client are non-refundable under any circumstance.

  • If a document is rejected by a government agency due to client-side deficiencies, resubmission fees apply and are the client's sole responsibility.

​

TRAVEL PLANNING & CONSULTATION

​

  • Consultation fees are non-refundable once the consultation has taken place.

  • Planning and itinerary fees are non-refundable once research or itinerary work has begun, regardless of whether the client proceeds with booking.

  • All travel bookings made through Outside Agents are subject to the cancellation and refund policies of Outside Agents and individual travel suppliers. LuxeScribe Group LLC cannot override supplier policies or guarantee refunds on bookings.

  • Travel supplier fees, including airline tickets, hotel deposits, cruise deposits, and tour operator fees, are governed exclusively by supplier cancellation policies and are outside LuxeScribe Group LLC's control.

  • Travel insurance is strongly recommended. Declining coverage releases LuxeScribe Group LLC from responsibility for losses that insurance would otherwise cover.

​

WEDDING OFFICIANT SERVICES

​

  • Cancellations made 4 or more hours before the ceremony will receive a full refund.

  • Cancellations made within 4 hours of the ceremony are subject to a 50% service fee.

  • Cancellations made within 1 hour of the ceremony or no-shows are subject to 100% of the service fee.

  • Peak season dates (May through October) rescheduled within 30 days of the ceremony are subject to a 25% rebooking fee.

  • Failure to obtain a valid Florida marriage license prior to the ceremony does not entitle the client to a refund.

 

PROPERTY FIELD INSPECTION SERVICES

​

  • Cancellations made 4 or more hours before the scheduled inspection will receive a full refund.

  • Cancellations made within 4 hours are subject to a 50% service fee.

  • Cancellations within 1 hour or no-shows are subject to 100% of the service fee.

  • If access to the property cannot be obtained upon the inspector's arrival due to client-side issues, the inspection is considered attempted and all fees remain due.

  • Rush report delivery fees are non-refundable once the report has been delivered.

 

LUXESCRIBE GROUP LLC-CAUSED CANCELLATIONS

​

If LuxeScribe Group LLC cancels, fails to appear, or is unable to fulfill a scheduled service due to circumstances on our end, the following applies:

  • A full refund of all fees paid will be issued within 5 business days.

  • For notarial and officiant services, we will make reasonable efforts to assist you in rescheduling or locating an alternative provider.

  • For travel planning services, any bookings already confirmed through Outside Agents will be handled in accordance with applicable supplier policies.

​

NOTARIAL ERRORS

 

If a document is rejected due to a verified notarial error made by LuxeScribe Group LLC, we will correct and resubmit the document at no additional charge. This applies to notarial services and document authentication only. Corrections will be made promptly upon written notification from the client.

 

RETURNED PAYMENTS

 

Returned or failed payments are subject to a $35 processing fee. Any outstanding balance must be paid in full before future services will be scheduled. LuxeScribe Group LLC reserves the right to pursue collection of unpaid balances.

 

HOW TO REQUEST A REFUND

 

To request a refund, please contact us prior to or at the time of cancellation:

LuxeScribe Group LLC Jacksonville, Florida Email: info@luxescribegroup.com Website: www.luxescribegroup.com

Refund requests must include your name, booking details, date of service, and reason for the request. Approved refunds will be processed within 5 business days to the original payment method. Processing times may vary depending on your financial institution.

 

CHANGES TO THIS POLICY

 

LuxeScribe Group LLC reserves the right to update this Refund Policy at any time. Changes will be posted on our website with an updated effective date. Policies in effect at the time of booking apply to your scheduled appointment.

​

This Refund Policy is governed by the laws of the State of Florida. All disputes shall be subject to the exclusive jurisdiction of the courts of Duval County, Florida.

bottom of page