Accessibility Statement

LuxeScribe Group LLC ("we," "our," or "us") is committed to ensuring that our services, website, and communications are accessible to all individuals, including those with disabilities. We believe that every client deserves equal access to our professional services and are dedicated to providing an inclusive experience for everyone we serve.

 

OUR COMMITMENT

 

LuxeScribe Group LLC strives to:

• Provide services in a manner that respects the dignity and independence of all individuals

• Ensure our website and digital content are as accessible as possible to individuals with disabilities

• Accommodate reasonable requests for alternative formats, communication methods, or service adjustments

• Continuously improve our accessibility practices as technology and best practices evolve

 

WEBSITE ACCESSIBILITY

 

We are committed to making our website accessible in accordance with the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, as established by the World Wide Web Consortium (W3C). Our ongoing efforts include:

• Providing text alternatives for non-text content

• Ensuring content can be presented in different ways without losing meaning

• Making all functionality available via keyboard navigation

• Providing sufficient color contrast between text and backgrounds

• Ensuring content is readable and understandable

• Making our website compatible with assistive technologies including screen readers

• Avoiding content that may cause seizures or physical discomfort

 

We acknowledge that some areas of our website may not yet fully meet accessibility standards. We are actively working to identify and address these gaps. If you encounter any accessibility barriers on our website, please contact us and we will address your concern promptly.

 

IN-PERSON SERVICE ACCESSIBILITY

 

LuxeScribe Group LLC offers mobile notary and field inspection services, meaning we come to you. We are committed to accommodating clients at locations that are accessible to them, including:

• Private residences

• Medical facilities, hospitals, and rehabilitation centers

• Assisted living and nursing home facilities

• Office locations and agreed meeting places

 

If you require a specific location or setting to accommodate a disability or mobility limitation, please inform us at the time of booking and we will make every reasonable effort to accommodate your needs.

 

REMOTE ONLINE NOTARIZATION (RON) ACCESSIBILITY

 

Remote Online Notarization services are conducted via secure audio-visual technology and may be an accessible alternative for clients who are unable to participate in in-person appointments due to a disability, mobility limitation, or health condition. If you require accommodations to participate in a RON session, including extended session time or technical assistance guidance, please contact us prior to scheduling so we can make appropriate arrangements.

 

COMMUNICATION ACCESSIBILITY

 

We are committed to communicating with all clients in a manner that meets their needs. Upon request, we will make reasonable efforts to:

• Provide information in large print or alternative formats

• Communicate via email, phone, or text based on your preference

• Allow additional time for appointments when required by a disability or health condition

• Accommodate the presence of a support person, caregiver, or interpreter during appointments

 

Please notify us of any communication accommodation needs at the time of booking or as early as possible prior to your appointment.

 

SERVICE ACCOMMODATIONS

 

LuxeScribe Group LLC will make reasonable accommodations to ensure clients with disabilities can fully access our services. This includes but is not limited to:

• Extended appointment time for clients who require additional time to review or sign documents

• Adjusted scheduling to accommodate medical appointments or caregiving responsibilities

• Flexibility in appointment location to ensure physical accessibility

• Acceptance of communication from authorized representatives or caregivers where legally permissible

 

Accommodations must be requested at or before the time of booking. We will make every reasonable effort to fulfill accommodation requests. In cases where a requested accommodation cannot be fulfilled, we will notify the client as soon as possible and work collaboratively to identify an alternative solution.

 

FLORIDA LAW COMPLIANCE

 

LuxeScribe Group LLC operates in compliance with applicable federal and Florida state accessibility and non-discrimination laws, including:

• The Americans with Disabilities Act (ADA)

• Section 504 of the Rehabilitation Act of 1973

• The Florida Civil Rights Act

• Florida Statutes Chapter 413 (Services for Persons with Disabilities)

 

We do not discriminate against any individual on the basis of disability in the provision of our services.

 

NOTARIAL SERVICES & COGNITIVE OR PHYSICAL IMPAIRMENT

 

Florida notary law requires that all signers be mentally competent and willingly signing documents of their own free will. LuxeScribe Group LLC will not perform a notarial act if there is reasonable cause to believe that a signer lacks the mental capacity to understand the nature and consequences of the document being signed, regardless of the presence of a disability.

 

This requirement exists to protect all clients, including those with disabilities, from fraud or exploitation. If you have questions about a specific situation involving a signer with a cognitive or physical impairment, please contact us prior to scheduling so we can advise appropriately.

 

FEEDBACK & CONTINUOUS IMPROVEMENT

 

We welcome feedback from clients, visitors, and the public regarding the accessibility of our services and website. Your feedback helps us identify areas for improvement and ensures we are meeting the needs of all individuals we serve.

 

If you experience an accessibility barrier, have a suggestion for improvement, or would like to request an accommodation, please contact us:

LuxeScribe Group LLC Jacksonville, Florida Email: [INSERT EMAIL ADDRESS] Website: [INSERT WEBSITE URL]

We will acknowledge all accessibility feedback within 2 business days and provide a resolution or update within 5 business days.

 

THIRD-PARTY PLATFORMS

 

Some of our services are delivered through third-party platforms, including our booking system, RON platform, and travel booking portal (Outside Agents). While we select platforms with accessibility in mind, we cannot guarantee the accessibility of third-party systems. If you experience an accessibility issue with a third-party platform used to access our services, please contact us and we will assist you in identifying an alternative method of access.

 

CHANGES TO THIS POLICY

 

LuxeScribe Group LLC reserves the right to update this Accessibility Policy at any time as we continue to improve our practices and comply with evolving accessibility standards. Changes will be posted on our website with an updated effective date. We encourage you to review this policy periodically.

LuxeScribe Group LLC is committed to an inclusive environment where every client is treated with dignity, respect, and equal access to our professional services. Accessibility is not an afterthought — it is a core part of how we do business.